What is an IT Helpdesk Service Contract?

Information Technology Support provides an unlimited use IT support agreement where you pay a fixed fee per month for the following services:

• 24/7 access to our IT Helpdesk
• Proactive network and server maintenance
• Proactive updates and patching
• Instant telephone/email response
• Ultra-responsive SLA of 15 minutes on all critical items, 4 hours on non-critical items
• Onsite visits within 4 hours for critical issues and 8 hours for non-critical issues
• 30 days notice to cease your contract with us

Partnering with iTech Support means working with a young, highly experienced, customer service-focused helpdesk. Our team consists of Certified Professionals with at least 20 years of commercial experience, providing exceptional service at an affordable price point.

Considering an unlimited use IT Support contract can benefit small to medium-sized businesses, where hiring a full-time IT employee is not financially feasible. Outsourcing to iTech Support provides access to a complete team for a fraction of the cost of one employee's wage.

For IT managers, our Outsourced IT service is a flexible solution for daily requests and holiday/sickness cover. Our support team operates 24/7, 365 days a year, and we invite you to give us a try.