ITech Managed Support

The iTech Managed Desk serves as a specialised department within your business that handles all integrated IT services and resolves issues, whether they arise on-site or off-site. The iTech Managed Desk is distinct from our normal Help and Cloud Desk Team. The Help & Cloud Desk team prioritises the swift resolution of typical cloud service problems through remote means, whereas the iTech Managed Desk offers a full solution.

The primary differentiating factor for clients considering the Managed Desk service is its comprehensive coverage of personal devices, including servers, network equipment, laptops, and PCs, along with support for many vendors. This service offers round-the-clock access to the iTech Cloud Panel, enabling you to centrally administer and promptly receive assistance for all the services you have subscribed to with us. Additionally, you will have a dedicated account manager who's details will be available on the iTech Cloud Panel for direct communication.

By using the iTech Service Panel, you’ll be able to access and perform the following actions, and more:

• Manage Domain Services
• Manage Hosting Services
• Manage Security Services
• Manage Backup Services
• Manage System Services
• Ask for Help
• Monitor the ticket status
• Request urgent assistance
• Request off-site assistance
• Solve a wide range of end-user issues
• Monitor the frequency of issues on your system

There are a few more ways in which our iTech Managed Service Desk can offer assistance. If you want to cut down hiring costs, then not having to keep a few extra IT employees on staff is one way of saving.

Another area where the iTech Managed Service Support can help is with managing your cloud assets, such as managing user licences, subscriptions, and support on your behalf from a variety of popular providers. We also offer a few other services that go along with 3rd party provider services, such as Domain Registration and Renewals, Web Hosting, Local to Cloud or Cloud to Cloud backups, Local and Cloud Security, and Cloud Telephony Services..

You will also find that our iTech Managed Service Team and Cloud Support Team often work hand in hand to give you the most enjoyable experience. Our employees in both departments are capable of adapting to any company policy and code of conduct. That’s because we don’t see outsourcing as a menial job but rather as an opportunity for us to grow, to learn new things, and become even better at what we do.

The various packages we offer through our iTech Managed Service have flexible pricing and can be customised to include, or exclude features and services, based on your specific needs. That way, everybody wins.

Our engineers can offer assistance in creating, installing, and performing periodic maintenance of complex networks on multiple operating systems. Our engineers are also qualified to handle a wide range of different software and hardware configurations. We partnered up with the likes of Dell, HP, Microsoft, Cisco, and a few other heavy hitters in the IT market.

Also, as independent vendors, our hands are not tied into making only the convenient suggestions when it comes to picking a system or changing it. We’ll always be able to recommend the best whether you’re in need of reliable physical servers, telecommunications equipment, highly-secure networks, malware protection software, etc.

That said, seeing as we’re partnered with some of the leading authorities in IT solutions, networking, cybersecurity, and telecommunication providers, rest assured that we always have at least one or two experts in any niche that you can think of.

You can benefit from one or more of our engineers' expertise as a client of iTech Support.

Speak with our technologist to joint this experience

if you are interested or need more information please get in touch with our technologist team.